A few years ago, I had a client who called one day to ask my opinion on "an awkward situation". This Bride had booked me and during one of our meetings, she wanted to know if I had any direct experience with a particular Wedding Vendor (non floral related).

I said I had and asked her why?

A discussion ensued whereby I was informed about how the Bride was getting cold feet for one of her Vendors and second guessing her choice. The Bride had already paid a deposit and felt that the customer service she was receiving was not up to par. The Wedding Vendor in question was not returning e-mails, was dismissive in telephone communications and seemed not interested.

Because I had nothing but respect and admiration for my colleague, it put me in a difficult situation, as I was privy to some personal information about the Vendor which may have been the reason they were acting less than professional. I advised the Bride to bring up her concerns in her next phone call and try to get to the source of the uneasiness. They ended up sorting it out and the Bride's day was beautiful!

If you are having an issue with a Wedding Vendor, make it a priority to sort it out sooner rather than later. Realize that Vendors are people too, and can have off days. Take extra time at the beginning of your organization process to do thorough research on your Vendors and comparison shop. And don't forget to ask for references of past Brides.